Returns & Exchanges

At Ausom, we stand behind our high-performance gear; if your equipment doesn't meet your expectations, you can return or exchange it within 30 days of purchase. All returned items must be in their original, unused condition with tags attached to ensure a full refund.

1

Initiate Your Request

Log into your Ausom account and visit the 'Order History' section to select the items you wish to return or exchange.

2

Print Shipping Label

Once approved, download and print your prepaid shipping label and include the original packing slip inside your package.

3

Secure Packaging

Place your sports gear in its original packaging or a sturdy shipping box to prevent damage during transit.

4

Drop Off and Track

Drop your package at any authorized carrier location and keep your tracking number until your refund is processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing